Shipping Policy

1 Free Delivery

Delivery is completely free on all TELLEX orders across India. There are no hidden shipping fees at checkout.

2 Order Processing

Orders are generally processed and prepared for dispatch within 3 days.

During holidays, periods of high order volume, or unexpected operational issues, processing may occasionally take longer.

3 Delivery Time

After your order has been dispatched, delivery generally takes 4–7 days.

Delivery time may vary depending on your location and courier service availability.

4 Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible delivery locations.

COD availability may depend on your PIN code and courier service network.

5 Order Tracking

Once your order has been dispatched, tracking information will be shared with you via Email or WhatsApp so you can follow your package step-by-step.

6 Delivery Delays

We always aim to deliver your Mystery Pick within the estimated timeframe.

However, occasional delays may occur because of:

• Heavy rain or extreme weather conditions
• Courier partner disruptions
• Transportation or transit issues
• Public holidays
• Remote or hard-to-reach delivery locations
• Unexpected logistical circumstances

If your order is significantly delayed, please contact us and we'll immediately help you check its status.

7 Incorrect Address or Contact Details

Please make sure your name, phone number, PIN code, and delivery address are accurate when placing your order.

TELLEX cannot be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

8 Shipping Support & Contact

For any shipping-related questions or tracking support: