Help & FAQ
Welcome to TELLEX. TELLEX is a personalized mystery-book experience. You tell us a little about yourself, your interests, your current situation, or what you're looking for — and we choose a book for you. If you have any questions, we're always happy to help.
TELLEX is a Mystery Pick book experience.
Instead of choosing a book yourself, you tell us about your interests, preferences, current situation, or what you're looking for.
We then choose a book that we believe is right for you. The book remains a mystery until you receive it.
It's simple:
- Tell us about yourself: Share your interests, preferences, what you're going through, or what kind of book you're looking for.
- We choose your book: We carefully consider the information you provide and select a book that we believe matches you.
- We pack it: Your book is packed without revealing the title.
- You discover it: Your mystery book arrives at your doorstep. The title is finally revealed when you open it.
No.
That's the mystery!
The title of your selected book remains a secret until you receive and open your package.
Absolutely.
You can tell us about your interests, preferred genres, books you've already read, your current mood, your situation, or what you want from your next book.
The more you share, the better we can understand what might be right for you.
No.
You tell us about yourself and what you're looking for. We choose the book for you.
That's the TELLEX Mystery Pick experience.
Yes!
Cash on Delivery (COD) is available for eligible delivery locations across India.
Yes.
TELLEX offers free delivery on all orders.
Your order is generally processed and dispatched within 3 days.
After dispatch, delivery generally takes 4–7 days, depending on your location and courier service.
Yes.
You can request cancellation after placing your order. If your order has already been dispatched, cancellation may not be possible.
Contact us as soon as possible if you want to cancel your order:
📞 Call / WhatsApp: +91 79075 00399
✉️ Email: tellexaiofficial@gmail.com
Yes.
TELLEX accepts eligible change-of-mind returns.
You must contact us within 48 hours of delivery to request a return.
Contact us within 48 hours of delivery and provide clear photographs or videos showing the damage.
We'll review the issue and help you with a replacement or refund promptly.
Contact us within 48 hours of delivery with your order number and clear photographs of the product you received.
We'll verify the issue and arrange an appropriate resolution.
Yes.
For an approved return or eligible issue, you can choose between a refund or replacement.
Once your order has been dispatched, tracking information will be shared with you via email or WhatsApp.
Still Have Questions?
Our team is here to help you find your next favourite mystery read.
💬 Chat with us on WhatsApp