Terms of Service

1 About TELLEX

Brand: TELLEX

2 Our Service

TELLEX currently offers a personalized Mystery Pick book experience.

Customers provide information about their interests, preferences, current situation, reading habits, or what they are looking for.

TELLEX uses this information to select a book that we believe may be suitable for the customer.

The selected book remains a mystery until it is received.

3 Mystery Pick

Mystery Pick selections are based on the information provided by the customer.

Because book preferences are personal and subjective, TELLEX cannot guarantee that every customer will love or personally connect with every selected book.

We make reasonable efforts to make each selection relevant to the information provided.

4 Orders

When you place an order, you agree to provide accurate information required to process and deliver your order.

We reserve the right to cancel or refuse an order where reasonably necessary, including situations involving:

• Product unavailability
• Incorrect pricing or product information
• Payment problems
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Circumstances beyond our reasonable control

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Returns & Refunds Policy.

5 Cancellation

Customers may request cancellation after placing an order.

If the order has already been dispatched, cancellation may not be possible.

Customers should contact TELLEX as soon as possible when requesting cancellation.

6 Pricing

All prices displayed on the website are in Indian Rupees (INR), unless stated otherwise.

TELLEX may change product prices, offers, discounts, or availability from time to time.

The applicable price will be shown at the time of purchase.

7 Payments

TELLEX accepts the payment methods displayed on the website.

Cash on Delivery is available for eligible locations.

8 Shipping

TELLEX generally processes orders within 3 days.

After dispatch, delivery generally takes 4–7 days.

Delivery times are estimates and may vary depending on location, courier services, weather, holidays, and other circumstances.

Delivery is currently free across India.

9 Returns & Refunds

Returns, cancellations, replacements, and refunds are governed by our Returns & Refunds Policy.

Customers may request eligible change-of-mind returns within 48 hours of delivery.

10 Customer Information

Customers are responsible for providing accurate information when placing an order, including:

• Name
• Phone number
• Email address
• Delivery address
• PIN code
• Information required for the Mystery Pick

TELLEX may use this information to process orders, provide customer support, deliver products, and provide the Mystery Pick service, in accordance with our Privacy Policy.

11 Intellectual Property

TELLEX's name, logo, branding, website content, graphics, photographs, designs, written content, and other original materials are owned by or licensed to TELLEX unless otherwise stated.

You may not copy, reproduce, modify, distribute, or commercially use TELLEX content without permission.

12 Privacy

Information collected through the TELLEX website is handled according to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect customer information.

13 Website Use

You agree not to:

• Misuse the TELLEX website
• Attempt unauthorized access to our systems
• Interfere with the operation of the website
• Use the website for fraudulent or unlawful purposes
• Copy or misuse TELLEX content

14 Limitation of Liability

TELLEX will take reasonable steps to provide accurate information and fulfil accepted orders.

However, TELLEX is not responsible for delays or failures caused by circumstances outside our reasonable control, including courier disruptions, severe weather, public holidays, or other unexpected logistical circumstances.

Nothing in these Terms is intended to exclude or limit any rights or liability that cannot legally be excluded or limited.

15 Changes to These Terms

TELLEX may update these Terms of Service from time to time.

Any updated version will be published on this page.

16 Governing Law

These Terms are governed by the applicable laws of India.

Any dispute will be subject to the jurisdiction of the appropriate courts having jurisdiction over Kozhikode, Kerala, subject to applicable law.

17 Contact Us