Returns & Refunds Policy
At TELLEX, we want your Mystery Pick experience to be something you genuinely enjoy. If something goes wrong with your order, we're here to help.
1 Change-of-Mind Returns
Changed your mind after receiving your book?
That's okay.
TELLEX accepts eligible change-of-mind returns.
You must contact us within 48 hours of delivery to request a return.
The book should be kept in reasonable condition and returned according to the instructions provided by TELLEX.
2 Damaged Books
If your book arrives damaged, please contact us within 48 hours of delivery.
Please provide the following details when contacting us:
- Your order number
- Clear photographs of the package
- Clear photographs of the damaged book
- A short description of the issue
We may request additional photographs or a video if necessary to verify the claim.
3 Wrong Book
If you receive a book different from the one intended for your order, please contact us within 48 hours of delivery.
Please provide your order number and clear photographs of the book you received.
Once the issue is verified, we'll arrange an appropriate resolution promptly.
4 Refund or Replacement
For an approved return or eligible issue, you can choose between:
💵 Refund
If you prefer your money back, we'll process your refund after the return is approved and the applicable return process is completed.
📚 Replacement
If you prefer another book, we can arrange a replacement where applicable and available.
5 Refund Processing
Once your refund is approved, it will be processed through the applicable payment method.
The time taken for the refund to reach your account may depend on your bank or payment provider.
6 Return Conditions
To help us process your return smoothly, please keep the book and its packaging in reasonable condition.
All return requests are subject to verification.
7 How to Request a Return or Refund
Contact TELLEX within 48 hours of delivery:
Please include your order number and explain the reason for your request. We'll guide you through the next steps.
8 Cancellation
You can request cancellation after placing your order.
If your order has already been dispatched, cancellation may not be possible.
For the best chance of cancellation, contact us as soon as possible after placing your order.
9 Statutory Rights
Important: Nothing in this policy is intended to limit any rights you may have under applicable law.